Privacy Policy

1. Company Information

Gemm & Garnet
Panama

Our website is built using Webflow and Shopify, which provide the infrastructure for our online presence and e-commerce operations.

2. Information We Collect

We collect personal information to provide you with a seamless, secure, and refined shopping experience. The types of information we may collect include:

a. Personal Information You Provide

• Name
• Email address
• Shipping and billing address
• Phone number
• Order details
• Messages submitted through contact forms
• Account information (if you create an account)

b. Payment Information

All payments are processed securely through Shopify Payments and/or third-party payment providers supported by Shopify.
We do not store or have access to your full payment card details.

c. Automatically Collected Information

When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type and device information
• Pages visited and interactions
• Date and time of access

This data is collected through cookies and similar technologies, including analytics tools.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support and assistance
• Communicate with you regarding your orders, inquiries, or requests
• Send marketing emails, product launches, or brand updates (where consent is given)
• Improve our website, services, and user experience
• Comply with legal and regulatory obligations

Your data is always used with intention and only for purposes aligned with our brand and services.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enable core site functionality
• Analyze website traffic and performance
• Improve user experience
• Support marketing and advertising efforts

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

5. Sharing Your Information

We may share your personal information with trusted third parties only when necessary, including:

• Shopify and Webflow (website and e-commerce infrastructure)
• Payment processors
• Shipping and logistics partners
• Email marketing and analytics service providers

These parties are authorized to use your information only as necessary to provide services to us and are required to protect your data.

We do not sell your personal information.

6. International Data Transfers

As we sell internationally, your information may be transferred to and processed in countries outside of your own.
When this occurs, we take reasonable steps to ensure your data is protected in accordance with applicable privacy laws and industry standards.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Object to certain data processing activities

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
While no system is completely secure, we continuously review and improve our security practices.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us through our website contact form.