Terms & Conditions

1. Company Information

Gemm & Garnet
Panama

Our website is operated using Webflow and Shopify, which provide our website and e-commerce infrastructure.

2. Use of the Website

By using this website, you confirm that:

• You are at least the age of majority in your country of residence.
• You will use the website for lawful purposes only.
• You will not misuse, copy, or exploit any part of the website without written permission.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Descriptions

We take care to present our luxury lingerie collections as accurately as possible, including descriptions, images, and pricing.

However:

• Colors and details may vary slightly depending on screen settings.
• All product descriptions are subject to change without notice.
• Availability is not guaranteed and may change at any time.

Each piece is created with intention and craftsmanship; minor variations are part of artisanal production and are not considered defects.

4. Pricing and Payments

• All prices are displayed in the currency shown on the website.
• Prices may change without prior notice.
• Payments are processed securely through Shopify Payments and its supported payment providers.
• We do not store or process payment card information directly.

By completing a purchase, you authorize us to charge the selected payment method for the total order amount, including applicable taxes and shipping.

5. Orders and Acceptance

An order is considered accepted once payment is successfully processed and you receive an order confirmation email.

We reserve the right to:

• Cancel or refuse any order
• Limit quantities purchased per person or per order
• Correct errors in pricing or product information

6. Shipping and International Orders

We offer national and international shipping.

Delivery times are estimates and may vary due to customs, carrier delays, or external factors beyond our control.
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

7. Returns and Exchanges

Due to the intimate nature of lingerie, returns or exchanges may be restricted.

Any exceptions (such as manufacturing defects or incorrect items) will be handled on a case-by-case basis.
Please contact us promptly through our website if you experience an issue with your order.

8. Intellectual Property

All content on this website—including text, images, designs, logos, and branding—is the exclusive property of Gemm & Garnet.

You may not reproduce, distribute, modify, or use any content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Gemm & Garnet shall not be liable for:

• Indirect, incidental, or consequential damages
• Losses arising from misuse of the website or products
• Delays or service interruptions beyond our control

Products are provided “as is” and used at the customer’s discretion.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Panama, without regard to conflict of law principles.

12. Changes to These Terms

We may update these Terms & Conditions from time to time.
Changes will be posted on this page with an updated revision date.

13. Contact

For questions regarding these Terms & Conditions, please contact us through our website contact form.

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